Are you an ambitious, competitive go-getter with a positive attitude? If so, we want to talk to you!

Headquartered in Silicon Valley, Satmetrix develops software used by businesses of all sizes to measure and manage the Customer Experience worldwide. Our software is used throughout an organization on desktops and mobile devices to improve products, reduce churn, expand sales and grow revenue. We put a premium on building great software that is both powerful and delightful to use. We are are especially excited about the change we are driving in our industry, and about the opportunity to bring customer experience success to a broad new global audience. To build a great software company, we think its important to start with great teams!

We are looking for highly motivated, over-achieving, hands-on Chief of Staff who flourishes in a fast-paced, dynamic environment to serve as a right arm to our CEO! 

The Chief of Staff possesses dynamic leadership capabilities and proven experience in strategically managing project lifecycles and the alignment of these to strategic company-wide roadmaps. S/He has the ability to identify and prioritizes strategic imperatives to ensure alignment with corporate strategy and is a strong team player willing to partner and engage with other functional units to deliver substantive added value to business planning and operations. The ideal candidate must be a strategic contributor with impeccable business acumen and communication skills.

Primary Responsibilities:

• Program Management: Weekly, monthly, quarterly and annual responsibilities which including planning, information gathering, and deliverables to increase CEO productivity and effectiveness.
• Strategic Initiatives: Discrete projects lead (or co-lead) on behalf of the CEO and the executive team. For example, improve coordination across functional teams to operationalize short- and long-term vision and goals.

Required Element of Responsibilities:

• Systems-thinking: Quickly assimilates the connections and relationships across functions and entities.
• Client Service and Results Driven: focuses and aligns actions and decisions on ways to enhance service, client, and stakeholder experiences and objectives; is motivated and committed to achieving results on behalf of commitments to clients; inspires same in staff; does what’s necessary to improve organizational performance; balances resources to produce desired outcomes; tracks and monitors performance 
• Team Focus: Acts & makes decisions as part of a whole; assembles and effectively leads direct report and/or partnership teams; exceptional facilitator of team work & decision-making in virtual and in-person settings
• Communication: Sends the right messages and information to appropriate audiences verbally and in writing; ability to inspire/interact effectively spanning all levels in the organization, from Boards of Directors through line staff; keeps all stakeholders informed; inspired presentation skills; adapts communication style to needs of audience.
• Collaboration/Influencing: Actively gathers appropriate maximum level of participation and input to decision-making, and fosters same within team; persuades others to see/recognize new perspectives to reach best outcomes; strong matrix management and influencing skills.
• Analytics: Understands and actively seeks use of metrics and critical thinking to distill situations, guide messages and make decisions.
• Accountability: Unquestionable ownership for delivering service and meeting business objectives, managing specific tasks to completion with high attention to detail and quality, and minimal direction.

Specific Duties include, but not limited to:

• Meeting and presentation support, strategy development and execution, stakeholder engagement, and reporting.
• Liaison to finance and accounting, sales, marketing, professional services, business consulting and other shared services groups.
• Streamlines and consolidates business management functions in order to increase efficiency and uniformity.
• Consolidator of information from sub-groups for various projects and deliverables.
• Leads operational planning efforts and ensures full integration into multi-year financial planning, strategic planning and regional/business planning efforts. Ensures that planning includes high degree of stakeholder engagement; designs, leads, and/or facilitates joint strategic planning and related forums.
• Leads the development of the functional group’s strategic roadmap and the development and direct management of the portfolio ensuring that it is strategically aligned.
• Implements operational roadmaps and practices to align with key business issues and strategic objectives.  
• Ensures that new processes and procedures to support strengthened business management practices are fully integrated into management practices and standards.
• Creates and implements strategic approaches, plans, and timelines. 
• Develops, designs and implements Metrics/Dashboard Reporting for key business management initiatives, and/or other ad hoc needs to support functional group’s business objectives and strategic imperatives. 
• Ensures that functional groups are meeting stakeholder expectations.
• Develops communication approaches and strategies, determines presentation focus and emphasis, and prepares board-level presentations to support AIC functional group and IT business objectives.  
• Sets agendas and conducts functional group leadership staff meetings based on business priorities.

General Requirements:

• Solid interpersonal skills to interface with customers and co-workers
• BA/BS degree in analytically-focused field (Mathematics, Statistics, Sciences, Operations Management, Quantitative Methods, Economics, Financial Analysis or Business Studies)
• MBA from a leading business school is preferred

Satmetrix takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by applicable federal, state or local laws. By fostering a diverse business environment, Satmetrix welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.