For more than 13 years, UGA Finance has focused its efforts on creating accessible credit for consumer receivables.  UGA is a leader in providing financing and servicing for unsecured lending in key verticals, including Education, Medical, Membership and Consumer Goods. The lender of choice for leading brands throughout the world, UGA has built a solid reputation in B2B relationships and consumer funding.

Position Summary

Handles all aspects of consumer calls in a professional and efficient manner via inbound and outbound for the purpose of responding to account inquiries and collecting funds on past due accounts.

Principal Duties and Responsibilities

• Provides effective customer service and collection efforts for clients as well as back up other representatives as requested/designated by management.
• Provides quality customer service by having the ability to answer inquiries regarding accounts.
• Initiates outbound calls to delinquent customers to collect payment on accounts due.
• Motivate customer to make payment arrangements, as directed by client.
• Provides effective communication cross departmentally.
• Maintain documentation and accurate records to contribute to regulatory compliance and department efficiency.
• Assists in training of new employees when required.
• Perform all duties in compliance with client and company work standards and policies.
• Perform other related duties as assigned.

Candidate Profile

• Proven customer interaction and problem solving experience is necessary.
• Excellent organizational, time management skills and ability to multi-task.
• Ability to communicate effectively with customers and employees verbally.
• Good customer service skills and ability to work in a team environment.
• Knowledge of basic computer operations.
• Ability to work a flex schedule (including evening and weekend shifts)
• Must be flexible with the ability to adapt to changes quickly and think conceptually.

All your information will be kept confidential according to EEO guidelines.