Established in 2009, CONTROLTEC®, is a worldwide provider of telematics and analytics solutions currently serving the transportation industries in the light duty, heavy duty, agriculture, locomotive, and industrial sectors. CT® combines affordable information technology with comprehensive data acquisition to provide an enterprise solution for fleet management, product development and quality. More than 80% of US automotive OEMs have utilized our tools to deliver the speed, flexibility, reliability, cost savings and collaboration needed in today's environment.

Position Summary:

We are currently seeking a hardworking and detail oriented Help Desk Administrator. This person will ensure customer satisfaction by providing help desk support for hardware, software, connectivity and other equipment related issues.

Job Responsibilities:

• Act as liaison between end-users and technical staff to communicate issues, problems and questions.

• Responsible for the daily administration of Mac OS/Linux environment, related servers, phone system, virus scanning, security and network devices.
• Troubleshoots network performance issues and creates and maintains a disaster recovery plan.
• Perform hands-on fixes including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Perform preventative maintenance, including checking and cleaning of servers, end user devices and other IT equipment.
• Act as an escalation point for advanced or difficult help requests.
• Test fixes to ensure problem has been adequately solved.
• Perform post-resolution follow ups with end user and team members as required.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert Management to emerging trends in incidents. 

Minimum Requirements:

• Bachelor’s Degree in Information Systems, Information Technology or Computer Science, preferred.
• Prior experience in a help desk role, preferred.
• Experience in a Mac OS/Linux environment, preferred.
• Knowledge of installations, upgrades and troubleshooting of Mac OS environment and desktop support.
• Knowledge of Network Administration (switches, routers, firewalls, desktops, laptops).
• Strong technical aptitude and ability to solve complex issues.
• Ability to effectively communicate issues and resolutions to all levels of the organization.

Benefits/Perks:

CONTROLTEC offers a comprehensive and industry leading benefits package. In addition we provide flexible work schedules, generous time off and an environment that promotes ingenuity and fun! To learn more about our company, our progressive culture and to apply online, visit our website at www.control-tec.com