Summary

This position is responsible for administering, maintaining, and optimizing the enterprise systems that support critical university operations and instructional initiatives. The successful candidate will have the experience and skills necessary to support enterprise applications in an academic environment by, keeping them highly available, ensuring they are configured to meet defined functional requirements, conducting application upgrades in alignment with a defined Change Management Process, and maintaining systems documentation. 

Essential Duties and Responsibilities

• Serve as a System Administration for University LMS, Student Success and Retention software, ERP portals and other enterprise systems.
  
• Analyze systems logs to detect/prevent performance issues.
• Manage and monitor integration work for disparate systems.
• Monitor, track, schedule, and perform system upgrades/patches in accordance to ITS Change Management Process.
• Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.
• Identify potential impacts of new systems/ processes and guide implementation to ensure reliability.
• Establish working partnerships with business units and ITS teams to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying systems/process problems.
• Work with ITS management and ITS teams to establish appropriate timelines to deliver sustainable solutions within approved time and budget parameters.

Nonessential Duties 

• Other duties and special projects may be assigned to meet department goals.

Experience, Knowledge and Skills Required 

• Bachelor’s degree in computer science, or equivalent combination of education and experience required.
• Excellent problem solving, critical thinking, analytical, oral & written communication skills required.
• Strong leadership and organizational skills with the ability to manage and motivate project groups.
• 5 or more years of progressive experience administering enterprise applications (ERP, CMS, LMS).
• 1-3 years of progressive experience managing relational database platforms.
• Moodle experience highly desirable.
• SharePoint experience highly desirable.

Physical Requirements (with or without reasonable accommodation)

• Visual Abilities: Read reports, create presentations and use a computer system.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
• Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Conditions

• Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions and may be stressful at times. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at http://www.queens.edu/Documents/HR/About-Queens.pdf

 Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

Benefits

Queens offers medical, vision and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, pet insurance, critical illness insurance, pre-paid legal plan, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, health savings account), sick leave and long-term disability leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free Levine Center for Wellness & Recreation access.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.